Common Questions

After receiving the goods in Taiwan, online shopping can apply for return service within 7 days of the appreciation period. Sandbox Smart provides a free shipping service for you to pay for one return in a single order.
*The appreciation period is not a trial period, and the machine or unpacked food after use cannot be returned.
*Appreciation period is only applicable to online shopping, and there is no appreciation period for retail purchases.
*The 7-day appreciation period is: signing date + 6 days (including the day of signing receipt)

Please contact with our Customer Service team, provide your order number and the reason for the return, and the return procedure will be processed by the customer service after review.

The refund will be completed within 14 working days after receipt of your returned product package, and the refund will be made according to the payment method you used. Credit card payment is returned by credit card. For cash on delivery, please provide customer service with correct bank information when applying for return. The profit remittance refund process went smoothly.

For orders in Taiwan

*More than 7 days of appreciation period.
*Goods purchased in stores.
*When returning, the product accessories are incomplete and we will not accept returns.
*Has been processed on the product, such as: machine disassembly, modification, stickers… etc.
*Activity gifts have not been returned.

For international orders
All sales are finally and cannot be returned or exchanged
You may request cancellation on any items in the order until they have ship confirmed.

If the received product is defective, you can contact the customer service during the appreciation period to replace the product.

When applying for a return, please contact customer service to inform the item that needs to be returned.
If there is an activity at the time of purchase, your purchase amount will be recalculated (returned after deducting the discount), and the invoice will do the discount for you.

Due to Apple’s regulations, we cannot directly process refund applications. Please refer to the following methods to apply to Apple:
【Method 1】
To call Apple Support:
● Taiwan: 0800-095-988
※Service hours: Monday to Sunday, 9:00 am to 9:00 pm
● Hong Kong: (852) 800-908-988
※Service hours: Monday to Friday, 9:00 am to 9:00 pm
Saturday and Sunday, 10:00 a.m. to 9:00 p.m.
Provide Apple ID, correct date of the charge, amount charged, and App name: Sandbox Smart.
【Method 2】
1. Link to Report a Problem with Apple and log in with your Apple ID.
2. In 【How can we help you? 】Select “Request a Refund” → select the reason for the refund → “Next”.
3. After clicking on the item you want to apply for a refund, click “Submit” and wait for Apple’s notification.