Common Questions

After joining the membership, add the products you want to buy into the shopping cart.
After adding the shopping cart, you can choose to check out. Fill in the billing and shipping address, and your order is complete.

International shipping is available

Sandbox Smart can ship products to Asia, Africa, North America, South America, Antarctica, Europe, and Australia. Once you process the checkout page, your shipping cost will show up after you key in the shipping address.

Important international tax information

When ordering outside of Taiwan, you may be liable for local import duties or taxes. It depends on location and local laws, and we recommend you understand the extent of this before placing an order with us.

Please place the order on our SHOP, and we will arrange the shipment to worldwide.

Sandbox Smart also have global online store. Please click the link

Before the order is shipped, you can contact customer service to cancel your order and place an order again to buy the correct item. The system uses automatic link inventory, so it is unable to help you modify the goods/color/size, payment and delivery methods in the order. Please forgive me.

After logging in to the member, click Member Management>Order Inquiry, you can see the current order status.

Shipping time is Monday to Friday, closed on holidays.
Daily shipment orders are completed before 11:00 in the morning, will be shipped at 18:00 on the same day, and completed after 11:00, will be regarded as the next day’s order. If there is a pre-order, please follow the store label.

Our first accessory, Sandbox Smart C1 Cooling Tray will be ready in a short time, it a great accessory to go with Sandbox Smart R1 Roaster! Stay tune for more coming up! Green beans are sold in some of online shop and cafe, if you need help finding the location, we can provide our pocket list to you.

▪According to the Ministry of Finance Order No. 1020002795 “Key Points for Implementation of Electronic Invoices”, since January 1, 103, electronic invoices issued for consumption on this website will not be sent without physical paper invoices.
▪ This website will upload the issued electronic invoices to the electronic invoice integration service platform of the Ministry of Finance for retention within the time limit.
 
▪After returning the winning invoices, the “Electronic Invoice Integration Platform of the Ministry of Finance” will be notified and related to the prize collection; the winning invoices that have not been returned will be notified by Tengyun via email to provide the address of the winning invoice, and then sent by registered mail Out.
 
▪ For instructions on returning electronic invoices and member vehicles, please refer to the Ministry of Finance Electronic Invoice Integration Platform 
https://www.einvoice.nat.gov.tw/

▪According to Article 20 of the Ministry of Finance Order No. 1020002795 “Key Points for Implementation of Electronic Invoices”, the Ministry of Finance’s electronic invoice integration platform shall be held every two months. The detailed information of the electronic invoice for the period will be notified to the recipient institution, and the electronic invoice integration platform of the Ministry of Finance will notify the recipient institution to receive the prize after the award.
▪ In addition, according to laws and regulations, paper invoices cannot be obtained for donated invoices and the recipient of donations cannot be changed. If there is a demand for return or exchange, the company will void the invoice.

▪ After your payment is completed and the goods are shipped, this website will issue an invoice. You can check your invoice number at any time in “Member Management>Order Inquiry>Click on the order details to inquire”.

After returning to the account, the winning invoice will be notified and performed by the “Electronic Invoice Integration Platform of the Ministry of Finance”; the winning invoice that is not returned will be notified by Turn2Cloud via email to provide the address of the winning invoice, and then sent by registered mail .

According to the Ministry of Finance Order No. 1020002795 “Key Points for Implementation of Electronic Invoices”, unified invoices issued for consumption on this website will not be sent automatically, but must be uploaded to the integrated service platform for retention within the time limit, and consumers can use The Ministry of Finance’s electronic invoice integration platform queries consumption records.

Sorry! If you did not select a donation invoice when ordering, you will not be able to modify it as a donation invoice.

Sorry! The printing of order invoices is done automatically by the system. The product name on the invoice will be issued according to the product name and amount of the order. Please cannot specify the date of issuance, change the product name or amount.

Due to the full set of electronic invoice mechanism, one order corresponds to one invoice, and it is not possible to issue multiple invoices separately.

If your invoice is incorrect, please contact customer service.
Soft remind! At that time, the invoice number will be re-allocated, the new invoice month will be the month of application, the invoice number will also be updated, and the original invoice number cannot be printed.