After receiving the goods in Taiwan, online shopping can apply for return service within 7 days of the appreciation period. Sandbox Smart provides a free shipping service for you to pay for one return in a single order.
*The appreciation period is not a trial period, and the machine or unpacked food after use cannot be returned.
*Appreciation period is only applicable to online shopping, and there is no appreciation period for retail purchases.
*The 7-day appreciation period is: signing date + 6 days (including the day of signing receipt)

Please contact with our Customer Service team, provide your order number and the reason for the return, and the return procedure will be processed by the customer service after review.

The refund will be completed within 14 working days after receipt of your returned product package, and the refund will be made according to the payment method you used. Credit card payment is returned by credit card. For cash on delivery, please provide customer service with correct bank information when applying for return. The profit remittance refund process went smoothly.

For orders in Taiwan

*More than 7 days of appreciation period.
*Goods purchased in stores.
*When returning, the product accessories are incomplete and we will not accept returns.
*Has been processed on the product, such as: machine disassembly, modification, stickers… etc.
*Activity gifts have not been returned.

If the product is found to be defective upon receipt, you may contact customer service within the 7-day appreciation period to request an exchange or a return.
If the appreciation period has passed and the product has not been used, you may still apply for an exchange or repair.
If the product has been used more than 5 times (roasting 5 batches), only repair service will be available.

When applying for a return, please contact customer service to inform the item that needs to be returned.
If there is an activity at the time of purchase, your purchase amount will be recalculated (returned after deducting the discount), and the invoice will do the discount for you.

【Sandbox Smart R1 Model】
When using this device for roasting, please take note of the following:
If the temperature exceeds 195°C and the 1st Crack has not been heard, you must press the 1st Crack button.
Failure to do so, resulting in machine damage or burning, will be considered improper operation. Such cases are not covered under warranty, and the customer will be responsible for all repair and shipping costs.

【Sandbox Smart R2 Model】
When using this device for roasting, please take note of the following:
If the temperature exceeds 175°C and the 1st Crack has not been heard, you must press the 1st Crack button.
Failure to do so, resulting in machine damage or burning, will be considered improper operation. Such cases are not covered under warranty, and the customer will be responsible for all repair and shipping costs.

All Sandbox Smart machines are equipped with built-in safety mechanisms and have passed international safety certifications. However, due to the nature of coffee roasting, these safety features cannot entirely eliminate the risk of combustion. Instead, they are designed to reduce or shut off heat when a potential burning condition is detected, helping to prevent escalation.

As such, we are unable to accept requests for compensation, free repairs, or replacements in cases where damage is determined to be caused by improper operation.